Inpatient &Outpatient Operational & Quality Improvement Specialist
Teamwork Communications & Master Trainer
 Loy Maslen brings over 30 years of diverse healthcare experience to inpatient and outpatient organizations. A TeamSTEPPS™ Master Trainer and VitalSmarts™ Crucial Conversations Master Trainer, Ms. Maslen helps healthcare clients learn effective evidence-based communications with the goal of improving teamwork, and thereby performance outcomes. Her targeted group facilitation assists with development and enhancement of quality programs, quality indicators and data collection that drive improved patient outcomes, as well as satisfy PQRS requirements. Ms. Maslen’s training techniques also show clients how to improve documentation to capture charges that may otherwise face denial in utilization review.
In addition to significant revenue improvements, her clients gain more efficient workflow systems, greater patient safety and customer service satisfaction. She is able to assess for survey readiness such as NCQA, Joint Commission and AAAHC, identify areas requiring improvement, and work with staff to develop a certification achievement plan.
Ms. Maslen’s past roles range from clinic manager to clinical educator, quality program manager to clinical care management, as well as project management with notable healthcare organizations such as Evergreen Healthcare, Valley Medical Center and Qualis Health. Her highly successful “lean thinking” facilitation for rapid process improvement projects draws on extensive experience with state and national regulatory agencies, as well as the Washington State Medical Home Collaborative.
She holds the firm belief that an Accountable Care Organization (ACO) begins with partnerships between patient, family, providers and staff, applying standard structure and process to drive improved quality outcomes while simultaneously decreasing costs and eliminating waste. Ms. Maslen, a passionate teamwork advocate, sees human creativity, clear communication and effective training to be essential for comprehensive patient-centered care that is accessible and coordinated, while also supportive of physician leadership and staff.
In addition to an MSN, Ms. Maslen is a Board Certified Neonatal Nurse Practitioner and Certified Professional Utilization Manager, as well as holding certifications in Advanced Cardiac Life support, Basic Life Support, Pediatric Advanced Life Support and Neonatal Resuscitation.
|
