"I appreciate the work you’ve done to bring order to our clinic during your interim management and for the support to ensure a successful launch and transition for my practice. There’s no doubt other clients will benefit from your talents and expertise. Thank you!"
| Derek Rodrigues, M.D.
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"Crystal Nolan of Derry, Nolan & Associates was incredibly supportive to me through the recruiting, hiring and transition process for a new clinic manager. Her boundless optimism, exceptional maturity and experience combined with just the right sense of humor and balance. I certainly hope to work with her again.” |
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Pamela Sheffield, MD, Clinic Supervising Physician
Evergreen Primary Care at Canyon Park
Primary Care Department Chair
Evergreen Hospital Medical Center 
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| "Over the past 5 years, we worked with Derry, Nolan & Associates on projects critical to our company’s success. They met each project with enthusiasm and expertise - the results far exceeding our goals. DNA’s thorough understanding and direction allowed Washington Imaging Services to increase throughput and productivity. The internalization of the revenue cycle management department gave us a direct increase to the bottom line. They also upgraded and re-emphasized our Physician Compliance program. In customer service, Barb Derry and Crystal Nolan’s guidance and support mechanisms helped us elevate our program from a gold standard to a platinum standard of service. We would not hesitate to work with them on any future project." |
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— Toni Brosio-Ward
Director of Revenue Cycle Management
Washington Imaging Services, LLC | Overlake Imaging Services PC |
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| "We approached preparing for a AAAHC Survey with anxiety and apprehension. After the first meeting with Derry, Nolan, and Associates our attitudes completely changed. Their feedback and constant support kept us on the timeline for preparation and the mock audit gave us the confidence needed to face the auditor with genuine smiles. We were successfully certified in what felt like the easiest audit ever. Thanks Derry, Nolan, and Associates!” |
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—Tamiko Miyano
Administrator
Proliance Surgeons, Inc.
SW Seattle Ambulatory Surgery Center |
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| "Since 2007, I’ve worked with Crystal Nolan of Derry, Nolan & Associates on several occasions. Ms. Nolan’s ideas were crisp and her suggestions valuable. She provided substantial, thorough quality analysis with a professional, efficient approach. What I appreciate most is her ability to focus and speak directly to the issue. I recommend Crystal Nolan to anyone seeking a professional healthcare (medical practice) business consultant who’s expert, creative and gets great results.” |
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– William Bathurst
Chief Executive Officer
Cardiac Health Specialists |
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| "Derry, Nolan & Associates performed an operational and financial assessment leading to coding opportunities, streamlining scheduling, improved workflow processes and assisting in the recruitment of a new sleep center manager. The Interim Management they also provided was exactly what we needed to help identify internal issues." |
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– Mitch Weinberg, MD PhD
Vice President, Medical Affairs
Evergreen Healthcare |
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"In 2006 we asked Derry Nolan to facilitate the merger of our practice with anther practice in a nearby city. Just as this process started our financials took a nose dive and we asked them to assess our entire practice from top to bottom. They approached both tasks rapidly and efficiently and ran the practice while also assisting with the tough job of finding new management. They helped us dramatically reduce overhead while improving the quality and efficiency of patient care. It doesn't get much better than that. I would recommend Barbara, Crystal and their team to any practice that needs organizational help.” |
– Peter K. Marsh, MD
Infectious Limited, Medical Director
Northwest Medical Specialties |
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"We brought Derry, Nolan and Associates in to provide project expertise on a challenging issue with a tight timeline. Soon after we began working together, it became clear that in order to be successful we needed a complete practice overhaul. DNA's team of professionals provided expertise in a number of crucial areas including patient flow, billing, clinical redesign and restructuring. A need for real administrative leadership was necessary and they filled that role superbly. We knew the importance of continuous improvement, and re-engineering the practice but Derry, Nolan and Associates executed and made it happen rapidly and effectively.” |
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– Dr. Frank Senecal
Hematologist/Oncologist
Northwest Medical Specialties |
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"With a new physician and a new office, our practice needed an overhaul. Derry, Nolan & Associates helped us modify patient flow, scheduling efficiency, coding capture, and staff members' roles, improving both our care and our bottom line.” |
– Dr. Ronald Louie, Medical Director,
Mary Bridge Children's Pediatric
Hematology/Oncology Clinic |
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| "I have been professionally acquainted with the principals of Derry, Nolan for more than twenty years. Barbara Derry spearheaded the inception, design, and complete execution of a multimillion dollar Plastic, Reconstructive, and Cosmetic Surgery office, complete with two fully accredited operating rooms from beginning to end. She also led the equally important task of creating a corporate brand and practice identity, with accompanying production of business logo, papers, brochures, website, and marketing plan. Her creative staff produced award-winning copy that was used for all of the published and digital media used for practice marketing.
Barbara Derry's diligence, professionalism, and inventiveness were critical to the success of my practice construction. She is practical and meets deadlines. Her background in nursing has enabled her to communicate and negotiate very effectively. I highly recommend Derry Nolan and Associates because of their experience, their energy, and their ability to finish things.
I love my new practice, office, and operating room space, which were flawlessly developed and managed by the team at Derry Nolan. Without Derry Nolan, I would not have arrived at this splendid practice setting.” |
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– Dr. Dan Downey
Downey Plastic Surgery
www.dr-downey.com |
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"Derry Nolan and Associates recently provided Olympic Medical Physicians with a critical business assessment and onsite project direction for our primary care clinic startup. With a lead time of under two weeks and challenged with critical clinic staff shortages, the DNA team brought exactly the needed crisis and change management skills to smoothly rescue access amid consolidation for 13,000 patients. In under 3 months the clinic is essentially staffed, leadership in place, effective clinic processes are rolling, and our physicians are engaged and exceeding projected productivity. An excellent investment on our part, it was delightful and efficient working with the Derry Nolan team.” |
– Dr. Scott Kennedy
Olympic Medical Center |
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"Working with Derry, Nolan & Associates was a great opportunity to analyze and formulate a clinic improvement plan with active participation with both staff and leadership. With DNA's help we were able to engage all levels of the staff to effect change with positive results. These changes have improved staff morale, customer service and the bottom line!” |
– Diana Brovold, RNC, MSN
Clinical Director
Ambulatory Specialty Clinics
Mary Bridge Children's Hospital & Health Center |
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"Derry, Nolan & Associates' comprehensive operational assessment provided us with recommendations forgreater efficiency in clinical flow, right-sizing of staff and the consolidation of administrative functions, resulting in improved physician, patient and staff satisfaction. While providing us with interim leadership, they also recruited a high-quality CEO to oversee and advise us in our continued growth in services.” |
– Raed Fahmy, M.D.
Cardiac Health Specialists
Tacoma, WA |
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"Derry, Nolan & Associates successfully managed our recruiting needs
and helped us create an effective physician governance program.” |
– Dr. Robert Nash
Vitreoretinal Associates, Seattle |
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| Click image to view presentation | |
